Store Policies
Orders
Payment Options
We accept all major credit cards & PayPal*
All Credit Card charges will appear as Beauty&Hair for your privacy. Packages will ship from Beauty & Hair.
For your convenience, we also accept cashier's checks and money orders. No personal checks, please.
*In order to comply with PayPal’s best practices standards, all orders placed using PayPal will be captured within 24-48 hours from the order placement.
Order Processing
Orders may take between 1-3 business days to process before shipping out. After orders are captured in our system, if you would like to make any changes to your order or cancel your order, please contact with us. Our Representatives are available during our business hours of 8:30am - 6:30pm (CST) from Monday - Friday (excluding holidays). Note: Once your order’s status is set to “shipped” we are unable to make any changes or cancellations.
Once shipped, if there are any shipping delays, you will be notified via email.
Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional charges. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
Changes to and Cancellation of Orders
Orders may only be modified within 2 business hours from being placed as long as your order’s status is not set to “shipped.” Maowigs.com begins processing very quickly in order to ship as soon as possible.
If you would like to make any changes to your order or cancel your order within the 2 business hour time frame, please contact with us. Our business hours of 8:30am - 6:30pm (CST) from Monday - Friday (excluding holidays).
Price Match Guarantee
If you find any item we carry at a lower price on a competitor's website, Maowigs.com will match the competitor’s price.
- The competitor must be an authorized US internet retailer advertising the identical product online.
- The product must be advertised on the competitor’s website not by email or written price quote and must not include any discounts or coupons.
- Since wigs.com only sells unopened items, we will not match competitors’ bonus or free offers, special offers, rebates, clearance or closeout prices, or prices on used, damaged, returned, open box or display merchandise.
- Price matching cannot be combined with any other coupons or offers.
- Price matching can be completed by our Client Care Representatives before you purchase or within ten (10) days of your purchase.
To request a price match simply contact with us during our business hours of 8:30am – 6:30pm (CST), Monday – Friday (excluding holidays).
Shipping & Handing
Shipping & Handing
**Free standard shipping on all orders.
Estimated delivery times:
• US & Canada: 7–9 business days
• UK: 7–9 business days
• All other countries: 9–12 business days
Note:
Shipping costs and delivery estimates are calculated at checkout.**
Exchange Policy
Your satisfaction is our goal. We accept returns on all eligible products within 30 days from the date the order is shipped. Please see our Return Policy below for our eligible product standards.
Additional Shipping Charges
For shipments returned to Maoigs.com due to bad address information or refusal upon delivery, there will be a $20 fee automatically charged. Shipping and handling charges are non-refundable in the event of a return of any kind. This applies to US orders only.
Shipping Delays
Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays and weekends do not count as business days and should be considered when calculating shipping times. If you need additional information, please email orders@maowigs.com.
If you are concerned with weather delaying your order, check the Service "TRACK" for updated notices about shipping delays due to weather.
Policy Disclaimers
Policy Changes
Maowigs.com reserves the right at our discretion to make changes to these policies at any time. Please check this page periodically for changes.
Fraud & Theft
CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE IS ILLEGAL AND THOSE RESPONSIBLE WILL BE PROSECUTED